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Reopening Uber for Employees – Best Practices

As states, countries, and cities lift lockdown restrictions, businesses plan to resume operations. Uber is one of many companies embarking on a phased reopening of its businesses while setting up structures and guidelines to keep its employees and customers safe. 

Despite the decreasing number of new COVID-19 infections in some countries, people are still overly cautious about following social distancing rules. It compels companies to reorganize their operations to adhere to the rules. Uber executives recently approved a policy that requires riders and drivers to wear face masks when using the platform. While the policy addresses the safety of both parties, there are more issues that need to be addressed pertinent to employees’ safety. Here’s a detailed overview of the best practices the company should enforce to keep them safe:

App Implementation

The entire process of verifying whether employees and the customers are following the stipulated safety guidelines can be tasking given the number of riders using the platform. Apps like Safeter have been developed to ease the process. Safeter is an application that provides a comprehensive platform to help both employees and employers communicate, collect relevant health data to manage the reopening process. This means the app can:

  • Perform a health check: The app follows CDC and WHO guidelines to perform the health checks in less than a minute.
  • Scheduling: During a rephrased opening, some employees may be required to resume work while others stay at home. The app enables you to determine the number of employees to resume a specific workstation.
  • Testing: Safeter provides a list of the available testing centers employees can visit for testing.
  • Reporting: Uber executives can also use the application to evaluate employees’ health and status.

Online Checklist Verification

Before the driver embarks on a journey, they are required to confirm if they have adhered to specific safety measures. Uber plans to develop an application to ease the verification process. This means the driver will be required to send proof of adherence to the safety guidelines, e.g. taking a selfie.

Drivers found in violation of the checklist won’t be allowed online access. Similarly, riders are required to adhere to the precautions before every trip. This includes taking a back seat and opening the windows to enhance ventilation.  

Adequate PPE Supplies

PPE supplies are a critical aspect of any business, especially for a ride-hailing business like Uber. Drivers interact with many people, hence the need to equip them with the necessary personal protective equipment including hand sanitizers, masks, gloves, and disinfectant sprays. An adequate budget should be allocated to purchase these supplies.

Allow Cancellation of Trips if Safety is Compromised

The safety of the driver and the rider goes both ways. This means safety guidelines should account for situations where either party’s safety is compromised. For example, if the rider doesn’t wear a face mask, the driver should avoid consider cancelling the trip. Similarly, if the driver shows up without a mask, the customer can cancel the trip without incurring additional charges.

Employees’ safety is a personal and a collective responsibility. The points discussed should enable Uber executives implement policies that promote employee safety and even adapt applications like Safeter to ease the transition to the new normal.

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